Messages get marked as spam

Stello emails should be much less likely to get marked as spam than emails from traditional newsletter platforms.

If your messages are getting opened at a lower rate than you expect, please first read our page on low open rates. We're unable to help in situations where you merely suspect your messages might be getting marked as spam. If you can however confirm that a recipient found one of your emails in their spam folder:

  1. Send the same recipient an ordinary email and confirm if it too gets marked as spam. Do not mention anything about Stello in the email or include a link to a Stello message. If it stills gets marked as spam then it is a problem with your own email account and not Stello.
  2. If it is only Stello messages that get marked as spam, let us know